Case Study
Capitec Bank
How SCP in partnership with Coupa solved banking challenges
Client Overview:
Client: Capitec Bank Holdings Ltd (CPI:JNB)
Market Cap: USD 24.5 Billion
Industry: Banking
Region: South Africa
Rollout Timeline: 9 months (Start date not provided)
Client Bio:
Leading South African bank, founded in 2001.
Known for its digital banking focus, simplicity, transparency, and affordability.
Serves millions of clients with accessible financial services.
Problem:
Manual Processes: Travel bookings, expense reporting, and invoice approvals were all manual, leading to errors, delayed reimbursements, and low employee satisfaction.
Inefficiencies: Lack of integration between expense management and financial systems hampered real-time reporting and compliance enforcement.
Operational Strain: High workload on accounts payable, limited visibility into spending, and poor policy enforcement.
SCP Solution:
SAP Concur Implementation: Deployed SAP Concur Expense and Request to streamline travel and expense management.
Integration: Integrated SAP Concur with SAP S/4HANA Rise using SAP Integration Suite (ICS) and SuccessFactors for employee data management.
SCP Value Proposition:
Innovative Problem Solving: Comprehensive analysis of “as-is” and “to-be” processes, optimizing expense management for greater efficiency.
Tailored Methodologies: Designed with in-depth understanding of how to maximize the benefits of implementing SAP Concur.
SCP (IP) Assets Utilized:
SCP’s implementation methodology covering deployment, integration, and change management.
Resolution:
Streamlined Travel and Expenses: Concur Request for travel authorizations and Concur Expense for managing claims, approvals, and reimbursements.
Seamless Integration: SAP Concur integrated with S/4HANA Rise and SuccessFactors for a unified system.
Comprehensive Training: Provided training and advisory services to ensure smooth user adoption across 15,000 users.
Outcomes:
Process Automation: Eliminated manual processes, easing accounts payable workload.
Improved Visibility: Real-time expense report status and better policy enforcement.
User-Friendly System: Enhanced UX and eliminated reliance on SharePoint for document management.
Enhanced Reporting: Improved reporting capabilities for better financial oversight.
